When do I pay for my subscription box?
This is a recurring subscription. Your first payment will be deducted immediately when you place your order.
All subsequent payments will be automatically debited every three months on the same calendar day as your first payment. For example, if you subscribe on 13 August, your next payment will be taken on 13 November, and then every three months after that.
How do I pause or cancel my subscription?
You can pause and cancel your subscription through your customer portal.
If you have any issues with accessing your account, send us an email at hello@sprucecrossstitch.com.au and we can help you out.
I need to change my address!
You can change your address in your customer account.
Can I see future subscription box designs?
Previews of the next box will be available approximately a week before it goes live, so there will be time for you to skip or upgrade your box before your account is charged.
Can I buy a one-off subscription box?
Yes, if there is currently stock available, there is an option to purchase a one-off box. At the top of the listing page, you can choose between 'one-time purchase' and 'subscribe'.
However, if the subscription box is sold out, the one-time offer will be removed. I always make sure I have enough stock to fulfil our subscriber orders.
When will I receive my box?
Orders are processed and shipped within three business days.